---
title: What if I’ve contracted for a data group but it’s not in my match response?
description: Meaning behind contracted data groups that return no data
---

[Skip to content](https://support.markaaz.com/migration/knowledge/what-if-ive-contracted-for-a-data-group-but-its-not-in-my-match-response#main-content)

English

Show submenu for translations

[Contact Us](https://support.markaaz.com/migration/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.markaaz.com/tickets-view?hsLang=en)

![Markaaz Logo-forDark 4-1.png\]](https://support.markaaz.com/hs-fs/hubfs/Markaaz%20Logo-forDark%204-1.png?height=40&name=Markaaz%20Logo-forDark%204-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact Us](https://support.markaaz.com/migration/knowledge/kb-tickets/new)
- [Customer portal](https://support.markaaz.com/tickets-view)
- Go to markaaz.com

 Go to markaaz.com

 Welcome to the Markaaz Support Center! How can we help?

- There are no suggestions because the search field is empty.

1. [Support Center Home](https://support.markaaz.com/migration/knowledge?hsLang=en)
2. [Business Lookup](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en)
3. [Lookups](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#lookups)

# What if I’ve contracted for a data group but it’s not in my match response?

## Meaning behind contracted data groups that return no data

If a company **does not** have information for a specific data group (i.e., no Company Hierarchy exists for the company) then the data group will have a **gray alert icon** and still be expandable, however, the data response will be **None**.

![](https://support.markaaz.com/hubfs/Business%20Lookup%20(9)-png.png)

If an API call is **unsuccessful** for a data group, then you’ll see a **Retry** button that will take you to the Repeat Lookup section to pull the data again. We recommend **double checking** the input information every time before submitting to mitigate any matching issues. 

- [General FAQs](https://support.markaaz.com/migration/knowledge/general-faqs?hsLang=en)
- [Markaaz Match](https://support.markaaz.com/migration/knowledge/markaaz-match?hsLang=en)
- [Markaaz Firmographic Data](https://support.markaaz.com/migration/knowledge/markaaz-firmographic-data?hsLang=en)
- [Business Health](https://support.markaaz.com/migration/knowledge/business-health?hsLang=en)
- [Compliance / Monitoring / Risk](https://support.markaaz.com/migration/knowledge/compliance-monitoring-risk?hsLang=en)
- [Pricing](https://support.markaaz.com/migration/knowledge/pricing?hsLang=en)
- [Integration Options](https://support.markaaz.com/migration/knowledge/integration-options?hsLang=en)
- [Business Lookup](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#main-content)
  
  
  
  
  
    - [Account & User Management](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#account-user-management)
    - [Lookups](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#lookups)
    - [Data Field Glossary](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#data-field-glossary)
    - [Downloading Data](https://support.markaaz.com/migration/knowledge/business-lookup?hsLang=en#downloading-data)
- [Data](https://support.markaaz.com/migration/knowledge/data?hsLang=en)

[![](https://support.markaaz.com/hs-fs/hubfs/logo-png-2.png?width=495&height=128&name=logo-png-2.png)](https://support.markaaz.com/?hsLang=en)

Markaaz Support Center

Copyright © 2026, Markaaz